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Privacy Policy

Data Controller: The legal name and registered address of the Data Controller are set out in the footer of this website. For the purposes of this policy, references to the SpinGenie Casino platform at spingenie.com (“spingenie.com”, “we”, “us”, “our”) denote the relevant website and brand and should be interpreted as referring to the Data Controller.

1. GamProtect (Single Customer View)

We participate in GamProtect, a UK-wide gambling safety scheme designed to protect high-risk players.

  • Data Sharing: If you are identified as being at high risk of gambling-related harm, your basic ID details and a risk status flag will be shared with GamProtect and other participating operators.
  • Data Processor: Tutelar operates the system as a Data Processor.
  • What is NOT shared: Your gambling history, patterns of play, financial data, or self-exclusion details.
  • Appeals: To appeal your inclusion, follow the process at gamprotect.co.uk/privacy or contact us at [email protected].

2. Information We Collect

We collect two categories of information:

  • Personal & Sensitive Information: Full name, DOB, email, phone number, address, occupation, salary, payment details, government ID, IP address, geolocation, and site interaction data. We also collect nationality for KYC compliance.
  • Non-Personal Information: Aggregated, non-identifiable technical data (browser type, operating system, language, access times) used strictly to improve our services.

3. How We Collect Data

  • Directly From You: When you register an account, make deposits, play games, or contact support (chats and consented phone calls may be recorded).
  • From Your Device/App: Automatically via cookies, tracking pixels, and device identifiers (iOS/Android platform details, IP addresses).
  • From Third Parties: External identity/AML verification agencies, credit reference companies (for affordability checks), public sources, and corporate asset transfers.

4. How We Use Your Data & Lawful Bases

We process your personal data based on the following legal grounds:

  1. Contract Performance: Setting up accounts, processing payments, and troubleshooting.
  2. Legal & Regulatory Obligations: Compliance with AML (Anti-Money Laundering), KYC (Know Your Customer), Safer Gambling requirements, and auditing.
  3. Legitimate Interests: Business analytics, fraud prevention, corporate restructuring, or asset sales.
  4. Consent: Marketing communications, leaderboard name displays, and non-essential cookies. You can withdraw your consent at any time.

5. Data Sharing & International Transfers

We share your data with trusted third-party vendors (payment processors, anti-fraud agencies, hosting providers, marketing executors, and regulators).

  • International Transfers: Your data is kept within the UK and EEA. If data must be transferred outside these regions, we enforce strict safeguards, including EU/UK Standard Contractual Clauses (SCCs) and adequacy decisions to ensure your data remains 100% secure.

6. Data Retention

We store your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal/tax obligations, resolve disputes, and meet regulatory gambling retention standards. Once expired, data is securely deleted or anonymized.

7. Your Legal Rights

Under data protection laws, you have the right to:

  • Access a copy of your personal data.
  • Rectify incomplete or inaccurate information.
  • Erase your data (the “right to be forgotten”) under specific conditions.
  • Restrict or Object to data processing (including an absolute right to object to direct marketing).
  • Data Portability to transfer your data to another controller.

How to exercise your rights: Contact our Data Protection Officer at [email protected]. We may require ID verification before processing your request. If unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Data Security

We implement administrative, physical, and advanced technical controls to protect your data. All traffic and financial transactions are heavily encrypted using TLS 1.2, ECDHE_RSA with X25519, and AES_128_GCM to eliminate interception risks.

9. Cookies Policy

Cookies are small text files that optimize site security, performance, and personalization.

Categories of Cookies We Use:

  • Strictly Necessary: Essential for core site functions, navigation, and security. Cannot be disabled.
  • Performance: Collects anonymous analytics to help us improve site functionality.
  • Functionality: Remembers your preferences (language, region, settings).
  • Targeting/Retargeting: Tracks interests (via pseudonymized data) to deliver tailored advertisements through partners like Trade Desk and Google Analytics.

Managing Cookies

You can accept, reject, or customize optional cookies via our privacy banner or by clicking the Cookie Preferences button at the top right of the page. You can also block or clear cookies globally through your browser settings (Chrome, Safari, Edge, Firefox). Opting out of Google Analytics can be done directly via tools.google.com/dlpage/gaoptout.

10. Policy Changes

We may update this Privacy Policy periodically. Check the revision date at the top of this page regularly to stay informed of any updates.