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Responsible Gaming

We want you to enjoy your experience on our platform safely. Gambling should always be a form of entertainment, not a way to earn money. To help you maintain full control, we provide industry-leading player protection tools at SpinGenie UK.

Player Protection Tools

You can access and configure all of these management tools directly within the My Account section of the casino.

Deposit Limits

Take control of your budget by setting Daily, Weekly, or Monthly limits upon registration or at any time in your settings.

  • How limits work: If you set overlapping limits (e.g., £10 daily and £100 weekly), the strictest limit always takes precedence. You will only be able to deposit £10 per day, capping your weekly maximum spend at £70.
  • Changes: Decreasing your limit happens instantly. Increasing your limit requires a mandatory 24-hour cooling-off period.

Game Status Reminder (Reality Check)

Set up automated on-screen notifications to track your session duration. You can choose the exact minute intervals or ask Customer Support to configure them for you.

When the reminder appears, you can select:

  1. Continue: Dismiss the alert and keep playing.
  2. Game History: Review your recent gaming sessions.
  3. Close Game: End your session and log out automatically.

Taking a Break: Freeze & Self-Exclusion

If you need to step away from gambling, we offer flexible restriction options:

  • Freeze / Cooling-Off: Block your account temporarily for 24 hours or anywhere from 1 to 6 weeks. This applies only to the specific account you place it on.
  • Self-Exclusion: Lock your account for a minimum of 6 months up to 5 years (1, 2, 3, 4, or 5-year intervals can be requested via Support). This restriction applies to all accounts operating under our shared license. You will be barred from depositing and automatically removed from all marketing databases within 24 hours.

SafeMate: Your Personal Gaming Assistant

Located under the Responsible Gaming tab in your account, SafeMate is an advanced tool that visualizes your activity over the past 6 months across all SkillOnNet brands.

  • Playing Behaviour: Track your real-time deposits, withdrawals, total spend, and session times compared to typical player profiles.
  • Game Types: View a clear breakdown of your stakes across slots, roulette, blackjack, and other categories.
  • Trends & Risk Scores: View 4-week activity graphs and get a personalized, multi-factor safety health check score. If you trigger a High-Risk indicator, our support team is available to help you evaluate your play.
  • The Reality Check Test: Compare your estimated spend against your actual financial data to ensure you maintain a realistic picture of your gaming habits.

Self-Assessment

Unsure if your gambling is becoming an issue? Don’t wait for things to get out of hand. Take a quick, confidential reality check to understand your habits better.

Protecting Minors

Underage gambling is strictly illegal. We use rigorous automated and manual age verification processes. Any account registered by a minor under 18 years of age will be terminated immediately.

Tips for Parents & Guardians:

  • Install specialized web filtering software (such as Cyber Patrol, GamBlock, or Net Nanny) to restrict children’s access to gambling sites.
  • Never use the “Remember Password” feature on shared household computers.
  • Keep your payment details, cards, and e-wallet credentials completely out of reach of children.
  • Avoid logging into your casino account or playing games while children are nearby.

Protect Your Account

Keep your account secure by monitoring your login habits and preventing unauthorized access:

  • Preventative Security: Never share your password, use strong credentials, uncheck “Remember Password,” and always log out completely when finished—especially on shared devices or public networks.
  • Warning Signs to Watch: Regularly monitor your exact balance, check your transaction receipts in your email inbox, and periodically review your cashier logs.

    If you spot any unrecognized transactions or suspect your account has been breached, contact Customer Support immediately.

Professional Helplines & External Support

If you or someone you know is affected by gambling harms, the following independent organizations offer free, confidential, and expert advice:

  • GamStop: Register at www.gamstop.co.uk to self-exclude from every licensed online gambling operator in Great Britain simultaneously.
  • GambleAware: Access essential guidance, safety tips, and helpful resources at gambleaware.org, including guides on limiting gambling ads on social media.
  • GamCare: The UK’s leading support network. Offers professional advice, moderated online forums, and daily chatrooms for sharing experiences.
  • National Gambling Treatment Service: A robust network providing free, confidential care across England, Scotland, and Wales.
  • Gambling Therapy: A trusted global online support service offering practical advice in multiple languages.
  • Gamblers Anonymous: A supportive peer-to-peer fellowship for individuals recovering from gambling issues.
  • Debit Card Blocks: Many UK financial institutions allow you to block gambling transactions directly through your bank. View the full list at GamCare Card Blocks.
  • Payplan: Free, independent debt advice and customized financial management plans.
  • National Council on Problem Gambling (NCPG): Advocacy and support services for families affected by problem gambling.