Terms and Conditions of Use

These terms and conditions govern your access to and use of the official Spingenie Casino website at spingenie.com (the “Site”), which is operated by Skill on Net Ltd.

1. Introduction & Legal Agreement

• Binding Contract: By registering an account and checking the ‘I agree to the terms and conditions’ box, you enter into a legally binding contract with Skill on Net Ltd (referred to as “SpinGenie”, “We”, “Us”, or “Our”).
• Language: These terms are drafted in English. If translated, the English version always prevails.
• Jurisdiction: This agreement is governed exclusively by the laws of England and Wales, and the courts of England have sole jurisdiction.
• Call Recording: All customer support telephone calls are digitally recorded and can be used as evidence at our sole discretion.

2. Age & Location Verification

• Strict Age Limit: You must be 18 years or older to use this Site. We perform automated identity and age checks upon registration.
• Verification Documents: If automated checks fail, you must upload a copy of your Passport, Driving License, or National ID, plus a recent Utility Bill via the Upload Docs page in your personal area. Documents sent via email or other channels will not be accepted.
• Underage Penalties: If a minor (<18) accesses the site, their account is terminated instantly, all accumulated winnings are forfeited, and original deposit funds will be returned only to the minor’s verified legal guardian.
• Geographical Restriction: Only players physically located in Great Britain are permitted to play for real money on this casino site.

3. Account Management & Security

• One Account Rule: Players are permitted only one registered account. Duplicate or linked accounts (sharing IP addresses, device IDs, bank details, or patterns of use) will be suspended immediately, and all related transactions, bonuses, and winnings will be voided.
• Account Types: 1. Practice Account: Uses risk-free, non-transferable demo funds. 2. Bonus Account: Registered without real money deposits. If no real deposit is made within 30 days of creation, all bonus funds become null and void. 3. Real Money Account: Activated upon making a successful minimum deposit.
• Credentials Security: Your account is for personal use only. You are solely responsible for all actions taken under your username, password, or biometric login.
• Dormancy & Inactivity: If you do not log in for 12 consecutive months, your account becomes inactive. A dormancy fee of £5 per month will be deducted from your remaining balance until the balance reaches zero.
• Account Closure: You can close your account via the Player Limitation page or via Customer Support. If closing due to gambling addiction concerns, you must use the Self-Exclusion or GamStop options instead.

4. Deposits & Financial Transactions

• No Third-Party Payments: All deposits must originate from a payment source (card, bank account, e-wallet) registered under your exact name. Third-party deposits are strictly forbidden; any associated winnings will be voided and deposits refunded after a compliance check.
• Chargebacks & Reversals: Initiating unauthorized chargebacks or disputing valid deposits constitutes fraud. In such events, your account will be terminated, funds seized, and legal action may be pursued to recover our expenses (including a 15% administrative surcharge for non-gaming deposits).
• Currency: Accounts default to GBP (£). Depositing in alternative currencies (EUR, USD, CAD, etc.) will update your account currency accordingly.

5. Withdrawals

• Closed-Loop System: Withdrawals are processed back to the original method used for deposits. If that method does not accept withdrawals, alternative payment options will require full ownership verification before processing.
• Bonus Cancellation: You can request a withdrawal while a bonus is active, but doing so will cancel your entire remaining bonus balance and any winnings generated from it.
• Transaction Limits & Large Wins: Individual withdrawal transaction limits are displayed on the cashier page. Wins of £5,000 or more or Progressive Jackpots require manual verification and may take longer to process.
• Processing Fees: E-wallets and card withdrawals are free. Wire transfers under £500 carry a £10.00 fee (minimum transfer amount is £50).

6. Responsible Gambling & Player Protection

• Deposit Limits: You can set Daily, Weekly, or Monthly limits via the cashier. Decreases take effect instantly. Increases require a strict 24-hour cooling-off delay.
• Play Restrictions: We offer a Freeze/Cooling-off facility (24 hours to 6 weeks) and Self-Exclusion (6 months to 5 years). Self-exclusion applies to all brands operating under our license.
• GamStop & GamProtect: We participate in UK-wide safer gambling initiatives. If you are registered on GamStop or GamProtect, you are barred from playing. If you circumvent these systems using false registration details, your winnings will be voided and lost deposits will not be refunded.

7. Fair Play, Software & Anti-Fraud

• License Grant: You are granted a personal, non-transferable license to use our gaming software. Reverse-engineering, decompiling, or using Artificial Intelligence Software (AI / Bots) is strictly prohibited and results in immediate account termination and seizure of funds.
• Game Verification: The server records of spingenie casino remain the final and absolute authority in determining game outcomes. In the event of a conflict between your screen display and our server, the server result prevails.
• Prohibited Practices: Exploiting technical glitches, software bugs, card counting, “opposite betting”, or colluding with other players constitutes a material breach of terms. We reserve the right to withhold your balance and recover any payouts connected to these activities.

8. Malfunctions, System Failures & Incomplete Games

• Malfunctions Void All Play: In the event of a technical, software, or systems malfunction, all affected wagers and subsequent winnings are declared null and void.
• Interrupted Games: If you disconnect mid-game, you have 14 days to log back in and finish the round. After 14 days, the game closes, stakes are forfeited, and winnings are voided. If the miscarriage is due to our system and cannot be resolved within 30 days, your stake will be fully refunded.
• RTP Disclosures: The Return to Player (RTP) percentage is displayed inside each individual game’s rules and is subject to change.

9. Customer Complaints & Alternative Dispute Resolution (ADR)

• First Step: Submit your complaint in writing to Customer Support ([email protected] or escalated supervisors) detailing your username, name, and specific times/dates. We provide a formal response within 96 hours.
• Escalation to ADR: If your transactional dispute remains unresolved after 2 weeks, you can escalate it to eCOGRA, our approved Alternative Dispute Resolution entity. Their independent ruling is contractually binding.
• ADR Time Limits: eCOGRA will decline disputes that arose more than one year ago or those currently being reviewed by a court of law.

10. Bingo Specific Terms

(Applicable only if Bingo products are actively hosted on the SpinGenie Casino platform)